Home/How It Works
Three Views, OneSeamless Journey
From the moment you plan a trip to the moment your pet lands, Embassy Paws portal keeps everyone on the same page.
01
Web Dashboard
Plan And Track Every Trip From One Screen
Log in from any browser to see every booking, document, and travel milestone for your pet in one place — no app install required.
See upcoming trips, flight crate status, and vet documents at a glance
Download or upload paperwork directly from the dashboard
Message your travel coordinator without leaving the page
Web - Live
iOS & Android
02
Mobile App - Customer Portal
The Same Trip, Always In Your Pocket
The mobile app mirrors your dashboard in real time, with push alerts so you never miss a vaccination deadline or a gate change.
- Get instant push notifications for reminders and trip updates
- Snap and upload vet paperwork straight from your camera
- Chat with support the moment a question comes up
03
Admin Portal
Your Team Sees The Same Trip, From The Other Side
Coordinators manage every booking, crate approval, and document review from an admin view built for speed — updates here appear instantly for the pet parent.
Review and approve documents from one queue
Assign coordinators and track every booking's status
Changes sync instantly to the pet parent's app and dashboard
Staff Access
Ready to start step one?
Tell us about your pet and we'll map out the timeline.
